Nilmini Wickramasinghe with
Latif Al-Hakim • Chris Gonzalez • Joseph Tan
Editors

2014

At a very fundamental level quality of care is about meeting the physical, psychological, and social expectations of patients who search for care. The American Institute of Medicine (IOM) refers to quality of care as “the degree to which health services for individuals and populations increase the likelihood of desired health outcome consistent with current professional knowledge” (Kumpersmith 2003).